- [Android] I paid for an app, but now it won’t download.Usually this means that your transaction hasn’t cleared in Android Market. In most cases, updating your credit card information and billing address fixes this issue. In some cases, we need to manually cancel your previous order. If you tried to use carrier billing on Android Market, it probably failed. It never actually ever seems to work. We suggest you go the credit card payment route. If you are in an area with a weak cellular signal, connecting to Wi-Fi will also allow you to download the app.
- I’m unable to purchase your app.In most cases, updating your credit card information and billing address fixes this issue.
- I think I might have been double-charged.Android Market and iTunes generally don’t double charge because you are only able to buy the application once. Wait for your credit card statement to arrive, and if you have been double charged, just e-mail us at firstname.lastname@example.org and we’ll see what we can do.
- I found an content error, bug or crash.Please report issues to support@REexampro.com, and we’ll deal with it promptly.
- I lost my iPhone. My dog ate my Droid. I lost my apps. If you bought the same type of device, your apps should be linked to your account and you should be able to restore them. If you bought a different type of device to replace your existing phone, we may be able to replace your app as a courtesy on a case-by-case basis if you have switched to an Android or iOS device. We do this as a courtesy, as other developers typically won’t do this (think of the economics of human intervention for apps that sell for a few bucks), and it may take a few days. In order for us to do this, please forward the receipt from your previous purchase to email@example.com and let us know what your new device is.